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Frequently Asked
Questions
PRIVACY AND SECURITY
What is your privacy policy?
We care about the privacy of our customers. Please read our entire Privacy Policy.
Is my credit card information kept secure?
We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.
Are there other ways to order if I am not comfortable providing my credit card info online?
If you don’t wish to shop online, you may order by phone, fax or mail.
Are there other ways to order if I am not comfortable providing my credit card info online?
If you don’t wish to shop online, you may order by phone, fax or mail.
PRODUCTS
Is this product going to work for me?
Anyone who makes claims and guarantees their product will definitely work for you is one to stay clear of. Even with prescription medications with extensive clinical research and FDA approvals there is no guarantee. Why, because every human is different, with varying underlying conditions and biology and what works for one may not work for another and in certain cases may produce adverse effects. Which is why we offer a no questions asked 100% satisfaction guarantee. If it doesn’t meet your expectations, then simply return the unused product.
Further, a product sold as a dietary supplement and promoted on its label or in labeling as a treatment, prevention or cure for a specific disease or condition would be considered by the FDA an unapproved–and thus illegal–drug. Which is why there is a requirement stating this product is not intended to “diagnose, treat, cure or prevent any disease,” because only a drug can legally make such a claim.
HOW LONG DOES IT TAKE TO RECOGNIZING RESULTS?
There are innumerable factors that go into answering such a question with no definitive answers. Anyone, who states they can identify when a “supplement” will take effect is making unsubstantiated claims. Factors to be considered when supplements or anything ingested take effect include but are not limited to: age, weight, height, gender, medical history and what other medications or supplements are being taken.
Further, a product sold as a dietary supplement and promoted on its label or in labeling as a treatment, prevention or cure for a specific disease or condition would be considered by the FDA an unapproved–and thus illegal–drug. Which is why there is a requirement stating this product is not intended to “diagnose, treat, cure or prevent any disease,” because only a drug can legally make such a claim.
WHERE ARE YOUR ITEMS MANUFACTURED?
All our products are manufactured in the United States.
WHERE CAN I VIEW THE SUPPLEMENT FACTS FOR A PRODUCT?
You can find them in 2 locations on the product landing page. One of the product images available is the Supplement Panel from the package and additionally when scrolling down under the product image you will also find the Supplement Facts panel. If you have more questions on the Supplement Facts you may contact us at info@wellnesslabsrx.com
WHAT IS THE SHELF LIFE OF THE PRODUCTS?
Expiration dates are marked on the bottle but typically are 2 years from the date of manufacture.
CAN I TAKE MULTIPLE SUPPLEMENTS TOGETHER?
The only one that can answer this question safely is your healthcare professional who is familiar with your history.
WHERE CAN I FIND MORE INFORMATION ON THE PRODUCT INGREDIENTS?
There are many “trusted” sources online beginning with the National Institute of Health. In the non-government sector there are sources such as WebMD.
Order Status
HOW CAN I FIND OUT MY ORDER STATUS?
Ensure you have received a shipping confirmation email and locate the tracking number. You can input the tracking number to the shipping service provide product tracking tool.
WILL I BE NOTIFIED WHEN MY BACKORDERED ITEM WILL BE AVAILABLE OR IF THE EXPECTED SHIP DATE CHANGES?
If one of our items is on backorder, we will provide an estimated ship date in your order confirmation email. If we are unable to ship your product by this date, we will provide you with an updated estimated ship date via email. If your product is not in stock by this updated, estimated ship date, you will be notified via email that the item(s) has been cancelled.
I'M MISSING AN ITEM FROM MY ORDER. WHAT DO I DO?
If an item has is missing from your order, please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)
Accounts
ACCOUNTS
If you want to purchase products online you must set up an account. However, you don’t need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.
I have changed my address, email address and/or credit card. How do I change my account information?
Click on My Account at the very top of the home page. Log in using your current email address and password. You’ll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.
I've forgotten the password for my account. What should I do?
If an item has isClick on My Account at the very top of the home page. Scroll down to the “Forgot Your Password” section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us. missing from your order, please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)
How do I "Sign out" of my account?
If you’re using a public computer, you will want to log off, or “Sign out” of your account, before you leave the computer. You’ll be able to tell if you are signed in by the options you see in the upper-right navigation bar.Click on My Account at the very top of the home page. Scroll down to the “Forgot Your Password” section and follow the directions for receiving a new password instantly via email. Still have questions? Please contact us. missing from your order, please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)
If you are signed in:
You will see your name in the upper-right navigation bar. If you hover over your name, the final option on the list will be ‘sign out.’ Click this option and you will be signed out. You can sign in and out at any time by clicking the portrait in the upper right by the search bar.
What kind of password do I need to set up an account?
To keep your info safe, make sure your password contains at least one (1) upper case letter and one (1) lower case letter, one (1) number and eight (8) or more characters.
Do I have to change my password if I’ve already got an account?
No. Only if you update or reset your password, you’ll need to follow the new password guidelines.
I’m locked out! How do I get back in?
Just click on Forgot Password and follow the instructions. Once you reset your password, your account will be unlocked. Or you can give us a call and we’ll help you out.
Orders & Payments
HOW DO I PLACE AN ORDER?
2) When you have added all the items you wish to purchase to your cart, click the Checkout button on either the shopping cart page or the top right corner of the page you are using.
3) Enter your billing, shipping and payment information as directed.
4) Confirm your order by clicking the “Submit Order” button at the bottom of the confirmation page.
CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE SUBMITTED IT?
CAN I CANCEL MY ORDER ONCE IT HAS BEEN SUBMITTED?
WHEN AM I CHARGED FOR THE ITEMS THAT I ORDERED?
I ORDER THE SAME PRODUCTS EACH TIME. CAN I BE SET UP TO RECEIVE THEM AUTOMATICALLY?
CAN I VIEW ORDERS I'VE PLACED IN THE PAST?
WILL YOU NOTIFY ME IF THERE ARE PROBLEMS WITH MY ORDER?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
DO I NEED TO PAY SALES TAX WITH MY ORDER?
Taxes are estimated to the best of our ability and will be final on your order confirmation.
The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.
Shipping Questions
WHAT SHIPPING METHODS ARE AVAILABLE?
WHAT ARE THE REQUIREMENTS FOR FREE SHIPPING?
WHAT IF I PLACE AN ORDER AND AN ITEM IS ON BACK ORDER DO I STILL GET FREE SHIPPING IF ITS PART OF A TOTAL ORDER OF $25 OR MORE?
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
WHERE ARE YOU SHIPPING MY ORDER FROM?
DO YOU REFRIGERATE PRODUCTS DURING SHIPPING?
MY ORDER NEEDED VERIFICATION; WILL IT SHIP TODAY?
CAN I ORDER AN ITEM THAT IS OUT OF STOCK?
WHAT IS A PRODUCT HAS BEEN DISCONTINUED?
DO YOU SHIP OUTSIDE THE UNITED STATES?
HOW CAN I DETERMINE THE EXACT SHIPPING COST FOR INTERNATIONAL ORDERS?
I'M UNABLE TO SUBMIT AN INTERNATIONAL ORDER WITH A DIFFERENT "SHIP-TO" ADDRESS THAN MY OWN. WHAT DO I DO?
Return Policy
HOW CAN I GET A REFUND?
We have a 100% satisfaction guarantee with a no questions asked refund policy. If you are not satisfied with any of our products simply email us and we will provide a return authorization. Please note we do not refund shipping costs.
WHAT IS YOUR RETURN ADDRESS FOR PHONE OR WEBSITE ORDERS?
Attention: Returns Department
48 Mall Drive
Commack, New York 11725 USA
WHAT SHOULD I DO IF MY ITEMS ARRIVE DAMAGED OR DEFECTIVE?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail customercare or call us at 1 (631) 754-3000. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?
Subscriptions
HOW DO SUBSCRIPTIONS WORK?
Subscriptions are the most convenient way to enjoy your favorites Wellness LabsCBD™ products. We automatically ship the items you want based on the frequency you choose, and you get a great deal every time!
You always have complete control over your subscription orders. We’ll send an email or text reminder days before each order ships, as well as a notification when your order is placed. You can easily skip an upcoming order or change your delivery frequency, order date, or quantity by visiting SUBSCRIPTIONS. Changes can be made any time before the next scheduled shipment date, and you can cancel your subscription at any time.
HOW MUCH WILL I BE CHARGED FOR EVERY SUBSCRIPTION ORDER?
Save 10% on your initial subscription purchase and future recurring orders
Best Price Guaranteed: We’ll lock down your savings with a 14-day lookback to ensure that you’ve gotten the best price possible
Enjoy Free Shipping on all your recurring AUTO DELIVERY orders, as long as your subscribed items total $24.99 after discounts and before tax
*Details: Take 10% off every purchase (inclusive of initial purchase) you make under our Subscriptions program, exclusive of the cost of shipping and tax. Except with respect to your initial order under the Subscription program, the 10% discount will be taken off the lowest advertised price for such product on wellnesslabsrx.com during the previous 14 calendar days, exclusive of any coupon offers and promotional prices. Free shipping applies to subscription replenishment orders when the total value of all subscribed items exceeds $24.99 after the 10% discount is applied.